Info

1. Go to tickets.sanhejmo.com
2. Choose your tickets
3. Complete the payment
4. Receive the confirmation mail with ticket link to your „MyTicket-Portal“ from help@ticketpay.de
5. WELCOME HOME!

Since more and more ticket fraudsters are on the road, we highly recommend:

NEVER BUY TICKETS FROM OTHER PLATFORMS OR THIRDPARTIES!

Only through our ticket service provider TicketPAY Europe GmbH (Ticket Shop and Resale Shop) you have a guarantee on 100% real tickets, secure payment and customer support by TicketPAY.

You can find all info about tickets and their prices HERE.

You can buy a maximum of 10 tickets in one order.

You can pay your order via:

• SEPA (online-transaction)
• Credit card (Mastercard, Visa) *
• Prepayment (bank transfer) **

*Attention: It is necessary, that all credit card customers enable the security standard “3D Secure” before the ticket sale. This authentication method minimizes fraud risks in the e-commerce sector.

Mastercard customers (“Mastercard SecureCode”) can get further information at www.mastercard.de and Visa customers (“Verified by Visa”) at www.visa.de! Information are also available at the respective house bank.

**Attention: If you complete the order process with “Bank Transaction”, you enter a legally binding purchase agreement and commit yourself to pay the order! The cancellation of tickets is basically not possible.

You can add Add-Ons (e.g. Parking tickets or locker) during your ticket order process or at every time in your personal „MyTicket-Portal“.

You can also buy some of the Add-Ons at the festival but in this case you have to expect higher prices.

Note: You don’t have to personalize Add-Ons and you cannot resell them via the Resale Shop of TicketPAY.

You will receive the link to your personal MyTicket portal with the order confirmation of your tickets. If you can’t find this mail anymore, you can request the link again via tickets.sanhejmo.com. Just click on the “Help” button in the upper right corner and enter the e-mail address you used when placing your order.

In case of emergency, the TicketPAY support team will be happy to help you:

Phone: +49 (0) 2381 3389844 (Mo-Fr: 09:00-17:00 Uhr)
Email: help@ticketpay.de

For security reasons, tickets must be personalized to the person who will use them to gain access to San Hejmo. This personalization takes place via the personal “MyTicket-Portal”. You must personalize the tickets on Tuesday 30 June 2022 until 23:59h (CEST).

Attention: Tickets, which are not personalized until 30 June 2022, 23:59h (CEST), will be automatically personalized to the ticket purchaser!

Example: You have purchased a total of 2 Regular Tickets and forget the personalization until 30 June 2022, 23:59h (CEST). From 1 July 2022 BOTH tickets will be personalized to you automatically and only you will get access to San Hejmo with the tickets. For the re-personalization of the second ticket to a friend, a fee of €20, – will be charged after the deadline.

Note: It also applies to non-personalized tickets, which will be taken back from the Resale Shop after 30 June for personal use. They are personalized after withdrawal from the Resale Shop to the ticket purchaser.

In the event of e.g. illness or exams, re-personalization can be requested through your “MyTicket-Portal”. In this case €20, – per ticket would be due.

Online re-personalization is possible until 19th July 2022, 12:00h (CEST).

On-site re-personalization: After 15 August 2022, 12:00h (CEST), your ticket can only be re-personalized on site at the festival entrance at the container of TicketPAY! Please download this document, fill in everything and bring it along with a copy of the original ticket holder’s ID.